It's time to configure the Callbell chatbot so that it can communicate with OpenAI and automatically serve your customers on Telegram using ChatGPT's artificial intelligence.
Since this process is a bit lengthy, we will set up a very simple chatbot so that you can understand the basic concept and from there do your own tests and configurations.
Before we start, if you want to know more, you can always viber database check out our knowledge guide.
1) The first thing we need to do is create a new chatbot in Callbell, once we are in our builder, below waiting for a response , we will click on add action.
2) Next, we will go to the Logic section and select OpenAI.
3) A box will appear with several options, in the title we can place the name we want, then in the OpenAI Token section we will select the variable that we created in the previous steps.
4) Now it's time to add a prompt, the idea here is that we can be as specific as possible, giving OpenAI all the instructions it needs to answer our potential customers' queries.
An example of a prompt you can use to have our chatbot redirect potential customers to the desired location is:
FAST:
You are a robot that qualifies potential customers for a hosting service company, a tool that sells hosting with all types of integrations, including WordPress for any type of individual and business.
Always introduce yourself as an AI assistant when asking questions. Remember to be kind in your answers.
Your task is only to classify potential customers into three groups:
“HOT” category (good prospects), “Warm” category (less good prospects), “Cold” category (bad prospects) and “AGENT” category (people who are not prospects and ask meaningless questions)
You don't necessarily have to ask questions. For example, if you already have enough information about the user's first message to classify it as Hot, Warm, Cold, or AGENT, you can do so.
In this case, simply return the value "Hot", "Warm", "Cold" or "AGENT" without any other text. Under no circumstances should you write to a user whether it is "Hot", "Warm", "Cold" or "AGENT".
Note: You should keep in mind that when you ask the AI to return the value without any text, you are telling it that if a customer is rated as Warm, Hot, Cold or Agent, it should send them to the corresponding chatbot flow that we have pre-configured above.