Are limited resources having a negative impact on your business?
Posted: Mon Dec 23, 2024 10:27 am
Professional services span many industries, from legal and financial services to management consulting, creative, design and architectural firms. Although their business models are very different, they have one thing in common: they primarily offer services rather than "tangible" products, and they are concerned with building real customer relationships, not just transactions.
Of course, every company strives to gain the trust of its customers, but this is even more important for professional service providers. After all, they often offer intangible services that also have a direct impact on their customers' future. In addition, the services themselves can be very complex, such as long-term IT consulting projects or investment planning by a financial services provider. Building long-term customer relationships is therefore becoming increasingly important in order to gain a competitive advantage. How japan code phone successful you are in this depends to a large extent on the basis of trust that you create throughout the entire customer journey.
For professional service providers, building customer relationships can be difficult for a variety of reasons. Starting with lead generation and lead nurturing, they need to convert their prospects into customers and then meet (and hopefully exceed) their expectations for years to come. Professional service providers are therefore increasingly looking for new ways to retain their existing customers and acquire new ones.
According to market research institute Gartner, customer experience will be the decisive competitive factor for 89 percent of professional service providers in the near future . Another study by SuperOffice came to similar conclusions: nine out of ten companies that put customer experience first will ultimately prevail over the competition and gain the largest share of loyal customers through higher customer satisfaction. It is therefore no wonder that customer experience is now one of the top priorities of companies - not least in the professional services market, where it is considered the key growth factor.
Of course, every company strives to gain the trust of its customers, but this is even more important for professional service providers. After all, they often offer intangible services that also have a direct impact on their customers' future. In addition, the services themselves can be very complex, such as long-term IT consulting projects or investment planning by a financial services provider. Building long-term customer relationships is therefore becoming increasingly important in order to gain a competitive advantage. How japan code phone successful you are in this depends to a large extent on the basis of trust that you create throughout the entire customer journey.
For professional service providers, building customer relationships can be difficult for a variety of reasons. Starting with lead generation and lead nurturing, they need to convert their prospects into customers and then meet (and hopefully exceed) their expectations for years to come. Professional service providers are therefore increasingly looking for new ways to retain their existing customers and acquire new ones.
According to market research institute Gartner, customer experience will be the decisive competitive factor for 89 percent of professional service providers in the near future . Another study by SuperOffice came to similar conclusions: nine out of ten companies that put customer experience first will ultimately prevail over the competition and gain the largest share of loyal customers through higher customer satisfaction. It is therefore no wonder that customer experience is now one of the top priorities of companies - not least in the professional services market, where it is considered the key growth factor.