Ways to Measure Customer Centric Success
Posted: Thu Mar 27, 2025 10:34 am
Loyal customers are five times more likely to return and four times more likely to recommend the company to a friend. (Forbes)
To stay focused on your goal, you need to phone number list monitor the performance of all the strategies you implement to achieve it. Here, we share the key metrics for measuring Customer Centric success.
Churn Rate
Churn Rate is a metric that indicates the percentage of customers who stopped using a product or service during a given period.
The Churn Rate is calculated by dividing the number of customers lost (during the period in question) by the number of customers you had at the beginning of that specific period. To obtain a percentage, multiply the result by 100.
Net Promoter Score (NPS)
The Net Promoter Score , better known as NPS, seeks to measure customer loyalty through a question whose answers are rated from 1 to 10.
To stay focused on your goal, you need to phone number list monitor the performance of all the strategies you implement to achieve it. Here, we share the key metrics for measuring Customer Centric success.
Churn Rate
Churn Rate is a metric that indicates the percentage of customers who stopped using a product or service during a given period.
The Churn Rate is calculated by dividing the number of customers lost (during the period in question) by the number of customers you had at the beginning of that specific period. To obtain a percentage, multiply the result by 100.
Net Promoter Score (NPS)
The Net Promoter Score , better known as NPS, seeks to measure customer loyalty through a question whose answers are rated from 1 to 10.