What to look for in an AI chatbot

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But what about the customers who would rather not deal with a chatbot? By giving them an option to wait for your support team, you still ensure that they have the experience they want.

4. Marketing and sales
The final use case available is Shopify’s Sidekick AI — an AI chatbot and personal assistant. This feature is available for users who own and operate a Shopify store.

a screenshot of a webpage for Sidekick that says achieve more faster
This chatbot is an ideal example of AI for sales. It helps Shopify users complete tasks in their shop, like creating discount codes, generating reports, and coming up with blog post ideas. The name is appropriate, since this chatbot is a virtual sidekick for anyone using it.

What is the difference between traditional and AI chatbots?
Traditional and AI chatbots have different operating structures and capabilities, which impacts the user experience. Both have unique uses and cons to help with different purposes.

Traditional, or rule-based, chatbots are the original style of creating chatbots. These tools are engineered to follow an existing script. They have limited NLP, meaning they can only understand limited phrases and words.

AI chatbots, on the other hand, use NLP and machine learning to malaysia mobile numbers have conversations with users. They offer dynamic responses by analyzing the input and creating an appropriate response based on the conversation.

If you were selecting a chatbot for business use, you could use a traditional chatbot for limited interactions, like online ordering. However, for customer service questions, AI might be a better choice since it’s more dynamic.

So, what should you look for in an AI chatbot? Below are three factors to consider:

1. Accuracy
For a chatbot to be effective, it must be accurate. The whole point of a chatbot is to save time and get answers fast. If there is a risk of misinformation, that will lead to more frustrated customers.

Make sure you pick a chatbot that delivers consistent results over time, and always check the information you get. Chatbots can still make mistakes!

2. Ease of use
If a chatbot is hard to use, it will drive people away. You want an option that has limited requirements, like subscriptions or account activation. Choosing a simple option can save you time and money in the long run.

3. Privacy
In the age of big data, data privacy is a major consideration for any business. Whether you’re using an AI chatbot to generate marketing content, summarize meeting notes, or handle customer support requests, carefully consider how different tools use the data you input.