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Never Tell Your Customers That! [Infographic]

Posted: Sun Feb 16, 2025 7:25 am
by monira444
When first meeting with a client, or even in any general conversation, words are as important as behavior. Indeed, behavior and words are often associated.

No matter how experienced you are as a seller, you are not immune to mistakes. The biggest blunders often come from the most experienced.

The context requires service providers to know their clients before even meeting them. This is what this infographic shows us, listing the 5 mistakes to avoid during the first interview.

Discover the five things you should never say to a client, and remember them for the big day.

The 5 mistakes in a few points
It's "1 minute 30" and not "2 hours 55"!
When you meet your client for the first time, it is obvious that you canada mobile database should not mispronounce the name of the company or the person with whom you are going to deal. It is unpleasant on a personal level, but even more so in a professional context. Indeed, the prospect may see it as a lack of respect and attention on your part, or even as casualness.

Watch out for the fork!
When it comes to money, you will have to announce the prices as precisely as possible. So it is better to never give a price range, for example between 500 and 700 euros , because, unconsciously, you think 700 euros and your client thinks 500 euros.

Save your “buts” for grandma!
If you say “but” it shows that you are not ready to adapt your offer according to your customer. But you must think about having an alternative solution and do not hesitate to ask questions. This allows you to better identify the customer's situation. By discovering their needs, their dissatisfaction, possible dysfunctions and possible areas for improvement. Your questions should not be too directed, because they risk not corresponding to the needs of your interlocutor. In addition, they could be perceived as being oriented towards the answers you want to hear! It is therefore necessary to favor open questions.