Does that sound familiar?
Posted: Wed Jan 29, 2025 9:13 am
Let’s start with what is quite an obvious statement. Running a gymnastics club is difficult. Whether it’s managing the staff, the parents or the gymnasts themselves, you probably feel bombarded with queries and requests. Satisfying everybody becomes a seemingly impossible task.
That problem of keeping everybody happy only gets harder the bigger your club gets, with more gymnasts, you get more problems. More problems mean you need to find more solutions, and before too long everything has probably got really complicated.
It’s at this point you need to come to israel rcs data terms with the fact that giving everybody exactly what they want is impossible. If you keep aiming for that, you’ll end up wrapping yourself in a spiders web of complexity that will stop you from ever being able to grow.
The customer is always right, or are they?
It’s the epitome of good customer service and recited endlessly, first used by the founder of Selfridges many years ago. Ever since that point however, we’ve all been saying it wrong, and the impact that has had on running an efficient operation has been devastating. What Harry Selfridge actually said was:
“The customer is always right, in matters of taste”
It means that we shouldn’t judge what a customer wants. Your opinion on whether something is good or not comes second to your customers, as they’re the ones that are making the purchase.
You’re the expert
Now that we’ve broken our second myth and are starting to regain control, it’s now time to look at how you can make things more simple. If you can position yourself to your customers as the expert (which isn’t difficult when you are actually an expert!), and that you’re in control, you’ll face less resistance when you give them less choice.
That problem of keeping everybody happy only gets harder the bigger your club gets, with more gymnasts, you get more problems. More problems mean you need to find more solutions, and before too long everything has probably got really complicated.
It’s at this point you need to come to israel rcs data terms with the fact that giving everybody exactly what they want is impossible. If you keep aiming for that, you’ll end up wrapping yourself in a spiders web of complexity that will stop you from ever being able to grow.
The customer is always right, or are they?
It’s the epitome of good customer service and recited endlessly, first used by the founder of Selfridges many years ago. Ever since that point however, we’ve all been saying it wrong, and the impact that has had on running an efficient operation has been devastating. What Harry Selfridge actually said was:
“The customer is always right, in matters of taste”
It means that we shouldn’t judge what a customer wants. Your opinion on whether something is good or not comes second to your customers, as they’re the ones that are making the purchase.
You’re the expert
Now that we’ve broken our second myth and are starting to regain control, it’s now time to look at how you can make things more simple. If you can position yourself to your customers as the expert (which isn’t difficult when you are actually an expert!), and that you’re in control, you’ll face less resistance when you give them less choice.