Even two-factor authentication didn't help
Posted: Tue Jan 28, 2025 5:33 am
Lesya Gaidash, head of SMM-agency SMM-time
We had an unpleasant incident with a targetologist from a previous agency. Unpleasant is an understatement. The targetologist was on edge for 2 weeks, drinking valerian and snacking on validol. Alcoholic beverages were contraindicated for him at that time, it was important to act with a sober mind. All because the targetologist lost access to 4 business managers and 50 advertising offices at once!
How did it happen? On Facebook, the targetologist saw an advertisement for an application that allows you to see statistics for all advertising accounts in one place for more convenient control. “Something new!” europe rcs data he thought and downloaded the application on Android. He installed the application, logged in and within an hour received a message from Facebook.
I installed the program, logged in, and within an hour I received a message from Facebook.
The first “letter of happiness” did not arouse suspicion. Since it was a client’s advertising account, the targeting specialist thought that the client had made some changes on his own, and an automatic message was received.
In the morning, it became clear that the accounts had been hacked. Since the pages were accessed from another region, access to all advertising accounts and business managers disappeared. And even two-factor authentication didn't help.
Of course, we started writing to the support team. First, we sent an automated request about the account being hacked, or rather 4 requests.
First, they sent an automatic request about account hacking, 4 requests to be exact
Then there was a support request via messenger. They promised verbally that they would take the request into consideration, but they never did anything. Next, they sent a letter to the support service from the agency's targetologist via a ticket in messenger, and only then did the restoration work begin. The letters explained in detail what had happened.
We had an unpleasant incident with a targetologist from a previous agency. Unpleasant is an understatement. The targetologist was on edge for 2 weeks, drinking valerian and snacking on validol. Alcoholic beverages were contraindicated for him at that time, it was important to act with a sober mind. All because the targetologist lost access to 4 business managers and 50 advertising offices at once!
How did it happen? On Facebook, the targetologist saw an advertisement for an application that allows you to see statistics for all advertising accounts in one place for more convenient control. “Something new!” europe rcs data he thought and downloaded the application on Android. He installed the application, logged in and within an hour received a message from Facebook.
I installed the program, logged in, and within an hour I received a message from Facebook.
The first “letter of happiness” did not arouse suspicion. Since it was a client’s advertising account, the targeting specialist thought that the client had made some changes on his own, and an automatic message was received.
In the morning, it became clear that the accounts had been hacked. Since the pages were accessed from another region, access to all advertising accounts and business managers disappeared. And even two-factor authentication didn't help.
Of course, we started writing to the support team. First, we sent an automated request about the account being hacked, or rather 4 requests.
First, they sent an automatic request about account hacking, 4 requests to be exact
Then there was a support request via messenger. They promised verbally that they would take the request into consideration, but they never did anything. Next, they sent a letter to the support service from the agency's targetologist via a ticket in messenger, and only then did the restoration work begin. The letters explained in detail what had happened.