Delighting customers should be everyone's priority
Posted: Sun Dec 22, 2024 7:15 am
Putting yourself in the shoes of those who are consuming your solution makes your service more humanized. Empathy alone can charm people.
Apologize and admit your mistakes, this is one way to make the customer less dissatisfied.
Showing that you know you made a mistake and are doing your best to correct it.
Be realistic when telling the customer how you will resolve the issue and be philippines cp number quick to solve the problem. Speed and honesty are the perfect combination.
Don't cut the branches of the tree, find the root of the problem and look for solutions that will put an end to it once and for all.
Now that you understand the logic behind Disney service, consider the following tips:
All feedback is welcome, listen carefully to your customers.
Stimulate the “WOW” effect and to do so deliver beyond the basics.
Turn bad situations into good ones.
Lessons we learned from Disney service
Live the company culture
We have said throughout the article that offering a quality product/service is no longer enough; the experience is what will make your company memorable and, just like Disney, will be recommended by generations whenever someone needs what you offer.
Anyone who visits the company's parks will notice that there is always someone willing to help, whether with a smile on their face, asking how customers are doing and always calling them by name.
They are able to show concern and care, something that everyone loves to receive.
No matter what your industry is, you can incorporate this into your organizational culture simply by treating your customers the way you would like to be treated .
Everyone matters
From the cleaners to the customers, every person matters and deserves to be treated with care.
Apologize and admit your mistakes, this is one way to make the customer less dissatisfied.
Showing that you know you made a mistake and are doing your best to correct it.
Be realistic when telling the customer how you will resolve the issue and be philippines cp number quick to solve the problem. Speed and honesty are the perfect combination.
Don't cut the branches of the tree, find the root of the problem and look for solutions that will put an end to it once and for all.
Now that you understand the logic behind Disney service, consider the following tips:
All feedback is welcome, listen carefully to your customers.
Stimulate the “WOW” effect and to do so deliver beyond the basics.
Turn bad situations into good ones.
Lessons we learned from Disney service
Live the company culture
We have said throughout the article that offering a quality product/service is no longer enough; the experience is what will make your company memorable and, just like Disney, will be recommended by generations whenever someone needs what you offer.
Anyone who visits the company's parks will notice that there is always someone willing to help, whether with a smile on their face, asking how customers are doing and always calling them by name.
They are able to show concern and care, something that everyone loves to receive.
No matter what your industry is, you can incorporate this into your organizational culture simply by treating your customers the way you would like to be treated .
Everyone matters
From the cleaners to the customers, every person matters and deserves to be treated with care.