The offer must change, but the fines must remain
Posted: Thu Jan 23, 2025 3:19 am
She proposed to provide in the law the possibility of changing the offer agreement at least once a quarter, because many changes occur in the work, including changes in the methods of delivery of goods, the rules for their labeling.
"Maybe for some highly controversial issues we should introduce something like an open platform where we can discuss all these changes. But for ordinary, simple bahamas whatsapp resource technical changes, so that they do not affect [the immutability of the offer]," suggested Tatyana Bakalchuk.
The CEO of Wildberries also spoke out against the ban on collecting fines from sellers.
"When a seller agrees to working conditions, not enslaving ones, but simply working conditions - well, for example, you need to meet the delivery deadlines, you need to guarantee that the goods are of proper quality, that they are not expired, that he will deliver exactly what he said - it is quite logical that if he does not fulfill these conditions, he should be held accountable for it somehow. We believe that fines should remain, they just need to be reasonable," says Tatyana Bakalchuk.
To resolve disputes and develop key decisions, she proposed introducing an arbitration institute that would include not only representatives of marketplaces and sellers, but also “disinterested parties.”
"And there we can consider, actually, not every case, but some practice. That is, conditionally, does the seller have the right to violate the delivery terms and not suffer any punishment for it. So this case is considered, a collegial decision is made, and then all similar cases are interpreted based on this collegial case that was discussed.
The delivery service is not responsible for the goods
Tatyana Bakalchuk called for joint responsibility for the quality of goods to be considered from the point of view that marketplaces are just a way of delivering goods from the seller to the buyer. "We are essentially logistics companies. That is, we are responsible for the quality of the goods, on time, for the fact that if a person places goods on our platforms, we check them as much as possible, that everything is correct, that everything that he promises [corresponds to reality] - the same KIZs (control and identification marks - ComNews note ) upon acceptance. But we cannot be responsible for the quality of the seams or for the fact that he put the red or green color. Because for this we will have to open each package," explained the CEO of Wildberries.
She noted that if we evaluate the experience of foreign marketplaces, such as AliExpress, none of them are responsible for the quality of the goods. "They provide the opportunity to open a dispute with the seller and most often, in 99% of cases, they side with the buyer. And thus, sellers are motivated to supply [quality goods], and even if they believe that the buyer has deceived them in some way, it is easier for them to agree and say that it is his fault. But on the other hand, we can provide sellers with a similar buyer rating. If the seller sees that the buyer is abusing his rights, other relations will be built with him," suggested Tatyana Bakalchuk.
OZON CEO Sergey Belyakov noted that the marketplace can work with many counterparties at the same time, so its stability allows many market participants to earn money. "The stability of a company that allows thousands of entrepreneurs to earn income is, I think, a sufficient thing that should be cherished. This is also a brick in the wall of the fact that, when talking about regulation, whether it is necessary or not, we must not forget what exactly we need," says Sergey Belyakov.
He also noted that in other countries, specialized laws regulating online retail were developed "long enough for the legislator or regulator to understand the specifics of the work of electronic platforms, which, at the time they appeared, grew, generated some opportunities, some risks, were something new, unfamiliar to the legislator, who was based on the experience of regulating retail."
"Maybe for some highly controversial issues we should introduce something like an open platform where we can discuss all these changes. But for ordinary, simple bahamas whatsapp resource technical changes, so that they do not affect [the immutability of the offer]," suggested Tatyana Bakalchuk.
The CEO of Wildberries also spoke out against the ban on collecting fines from sellers.
"When a seller agrees to working conditions, not enslaving ones, but simply working conditions - well, for example, you need to meet the delivery deadlines, you need to guarantee that the goods are of proper quality, that they are not expired, that he will deliver exactly what he said - it is quite logical that if he does not fulfill these conditions, he should be held accountable for it somehow. We believe that fines should remain, they just need to be reasonable," says Tatyana Bakalchuk.
To resolve disputes and develop key decisions, she proposed introducing an arbitration institute that would include not only representatives of marketplaces and sellers, but also “disinterested parties.”
"And there we can consider, actually, not every case, but some practice. That is, conditionally, does the seller have the right to violate the delivery terms and not suffer any punishment for it. So this case is considered, a collegial decision is made, and then all similar cases are interpreted based on this collegial case that was discussed.
The delivery service is not responsible for the goods
Tatyana Bakalchuk called for joint responsibility for the quality of goods to be considered from the point of view that marketplaces are just a way of delivering goods from the seller to the buyer. "We are essentially logistics companies. That is, we are responsible for the quality of the goods, on time, for the fact that if a person places goods on our platforms, we check them as much as possible, that everything is correct, that everything that he promises [corresponds to reality] - the same KIZs (control and identification marks - ComNews note ) upon acceptance. But we cannot be responsible for the quality of the seams or for the fact that he put the red or green color. Because for this we will have to open each package," explained the CEO of Wildberries.
She noted that if we evaluate the experience of foreign marketplaces, such as AliExpress, none of them are responsible for the quality of the goods. "They provide the opportunity to open a dispute with the seller and most often, in 99% of cases, they side with the buyer. And thus, sellers are motivated to supply [quality goods], and even if they believe that the buyer has deceived them in some way, it is easier for them to agree and say that it is his fault. But on the other hand, we can provide sellers with a similar buyer rating. If the seller sees that the buyer is abusing his rights, other relations will be built with him," suggested Tatyana Bakalchuk.
OZON CEO Sergey Belyakov noted that the marketplace can work with many counterparties at the same time, so its stability allows many market participants to earn money. "The stability of a company that allows thousands of entrepreneurs to earn income is, I think, a sufficient thing that should be cherished. This is also a brick in the wall of the fact that, when talking about regulation, whether it is necessary or not, we must not forget what exactly we need," says Sergey Belyakov.
He also noted that in other countries, specialized laws regulating online retail were developed "long enough for the legislator or regulator to understand the specifics of the work of electronic platforms, which, at the time they appeared, grew, generated some opportunities, some risks, were something new, unfamiliar to the legislator, who was based on the experience of regulating retail."