When Calling for the Second Collection Attempt
Posted: Wed Jan 22, 2025 8:35 am
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here.
You: I am following up on our uk whatsapp number data call on date regarding the payment. Unfortunately, we have not received the payment yet from your side. Can I accept the credit card payment over the phone?
Sally: Give me a second to get the card.
You: Thank you for making the payment. Have a great day ahead.
6. If Your Call Goes to the Customer’s Voicemail
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Your bill payment is past the due date. Based on our records, the total outstanding balance of $10,000 is overdue. We have tried contacting you seven times during the last two weeks.
Please call us when you get some free time. Also, let us know the status of your payment or if you have any questions. Thank you for your time and attention.
7. When a Customer Has Already Paid Your Bill
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here. But why are you calling me? I have made the payment already.
You: Is that correct? Give me a second to check the payment details in the system. Do you know when you made the payment?
Sally: In the last week I believe.
You: Okay. I see that now. Thank you for your cooperation. Have a nice day ahead.
8. When Your Client Has an Outstanding Balance
*Thank you for calling [ABC company], this is a recorded line. How may I help you?*
You: Can I speak to Sally HarrIson?
*After the call connects to the relevant person*
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. This call is regarding an outstanding debt with your firm. We have an account in our office with your firm’s total balance of $100,000. How would you like to take care of that balance? By phone, with a check, debit, or credit card?
Sally: Yes, Sally here.
You: I am following up on our uk whatsapp number data call on date regarding the payment. Unfortunately, we have not received the payment yet from your side. Can I accept the credit card payment over the phone?
Sally: Give me a second to get the card.
You: Thank you for making the payment. Have a great day ahead.
6. If Your Call Goes to the Customer’s Voicemail
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Your bill payment is past the due date. Based on our records, the total outstanding balance of $10,000 is overdue. We have tried contacting you seven times during the last two weeks.
Please call us when you get some free time. Also, let us know the status of your payment or if you have any questions. Thank you for your time and attention.
7. When a Customer Has Already Paid Your Bill
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?
Sally: Yes, Sally here. But why are you calling me? I have made the payment already.
You: Is that correct? Give me a second to check the payment details in the system. Do you know when you made the payment?
Sally: In the last week I believe.
You: Okay. I see that now. Thank you for your cooperation. Have a nice day ahead.
8. When Your Client Has an Outstanding Balance
*Thank you for calling [ABC company], this is a recorded line. How may I help you?*
You: Can I speak to Sally HarrIson?
*After the call connects to the relevant person*
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company. This call is regarding an outstanding debt with your firm. We have an account in our office with your firm’s total balance of $100,000. How would you like to take care of that balance? By phone, with a check, debit, or credit card?