AI and chatbot? This is a question that is on everyone's lips and that requires changes to every company. With our 35 years of experience in customer relations and sales prospecting, these new technologies require many changes to our core business. Whether they are linked to a digital transformation or a structural reorganization, AI and chatbot are becoming essential to call centers.
Indeed, the image of call centers is not always good. This core business is often criticized, particularly through low-end outsourcing that does not meet customer expectations. Implementing new technologies such as AI and chatbots provides an additional guarantee of satisfaction. These guarantees of satisfaction face the changes in consumption patterns of which we are all actors. south africa whatsapp data
So, let's see how new technologies such as AI and chatbots are causing big changes in our industry.Force Plus has been around for 35 years and has always been able to cope with changes in consumption patterns. The main reason is simple: to always satisfy customers by seeking to innovate at every moment.
These innovations have been built over time and today we are committed to being innovative in an environment considered archaic. Indeed, most people see call centers as services where the staff is made up of incompetents. However, the reality is quite different and our experience proves it. We have a satisfaction rate of nearly 98%.
To achieve this result, we have implemented processes geared towards new technologies. Today, for example, we have developed marketing tools so that customers come to us. These actions complement the historical actions of our businesses in order to build a relationship of trust.
Offering digital tools is essential today and being a pioneer is just as important. However, even if digital is the lifeblood of today, AI and chatbots are the future. We now know that customer satisfaction depends on the speed and accuracy of the answers given. Indeed, these tools can answer a good number of questions and provide precise and rapid information.