Multiple interactions: customer experience without breakpoints

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The omni-channel layout allows consumers to enjoy a consistent and seamless service experience whether shopping in physical stores, online or on mobile phones, reducing shopping hassles. For brands, diversified marketing touch points increase brand exposure and consumer interaction opportunities, allowing brands to adapt to market changes more flexibly and improve the overall effect of marketing activities.

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Regular customer management: long-term and loyal interactive relationships
"Harvard Business Review" article once mentioned: "Companies with leading loyalty will have revenue growth approximately 2.5 times that of their peers in the industry over the next ten years, and shareholder laos whatsapp phone number returns will be two to five times higher." Loyalty. With the advent of the economic era, customer relationship management (CRM) is a key business strategy focus, and customer lifetime value (LTV/CLV/CLTV) is used by companies to measure the total revenue a brand obtains from customers in the long term. important indicators.

By making good use of omni-channel marketing, brands can promote long-term interactive relationships with consumers. Push personalized product recommendations and discount information through emails, text messages, and social media. Combined with a consistent and high-quality service experience, supplemented by the establishment of a membership system, brands can provide exclusive discounts and rewards to encourage consumers to continue purchasing and enhance loyalty. and customer lifetime value.

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