E-Commerce: you will learn to identify the aspects necessary

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Fundamentals of Communication with the Client for the Resolution of Common Conflicts: you will learn to identify the communication processes in the relationship with clients/consumers and develop the basic skills to deal with the most conflictive situations in the complaint and claim processes.

Fundamentals of communication and customer loyalty: you will differentiate the types of customers, their loyalty programs, the communication processes that occur and the conflict situations that may arise, in order to provide quality customer service.

Fundamentals of management and customer service for stores: you will learn the basic knowledge related to commerce and store management from location, merchandising, promotion at the point of sale, customer service, basic purchase management and cash control at the POS.

Fundamentals of creating virtual stores and developing online business activity: you will learn to identify the basic aspects related to the main Internet services related to online business and commercial activity and the launch of a virtual store.

Sales skills: you will learn to identify the different techniques necessary for sales in commerce and the best way to apply them; differentiate the types of clients; develop commercial plans; create persuasion techniques; study the psychological aspects that motivate the consumer to buy, and turn an occasional client into a potential regular client.

Personal Shopper in Commerce: you will learn the necessary knowledge related to image editing, facilitating the acquisition of basic techniques for image editing, drawing with different tools, working with layers, filters, color correction and image retouching.

Cash operations at POS: you will learn to pack, package, record and collect purchase and sale transactions reliably and accurately, through the proper preparation, execution and daily control of the cash register in a hypermarket.

Online Business and for the creation, development and management of online businesses: how to position, how to generate content, create offers and services, as well as master the most operational and fundamental aspects of dynamization.

Interior design: you will learn to develop decoration projects for interior areas, intended for the development of commercial activities.

Interacting with customers: active estonia phone data listening: you will learn the aspects that a salesperson can improve in their interactions with customers to apply listening techniques and dynamics to hear and understand the words of our customers, as part of the broader process of the entire sale.

Technological tools for customer sales management: you will learn to plan and manage sales activities that optimize customer management, monitoring and loyalty processes.

Commercial promotions at the point of sale and online: you will learn to identify attitudes, animation techniques and computer applications for the organization and control of promotional actions at the point of sale and in online promotional actions.

Applied psychology for sales: you will learn to identify and recognize the fundamental psychological aspects that influence sales: in the client, in the seller and in the sales process.

Sales psychology in small commercial establishments: you will learn the knowledge and skills to be able to apply notions of psychology during the sales process, covering and analyzing aspects such as the behavior of the seller and the buyer, communication techniques to use, sales methods, etc.

Effective advertising in commerce: you will identify advertising and communication channels, specific techniques to successfully carry out a commercial negotiation, from preparing the initial contact to consolidating the service, as well as resolving customer objections.

Point of sale and consumer psychology: you will learn to define and organize the human resources of the point of sale, taking into account the criteria of consumer behavior.

Customer satisfaction, quality and telephone complaint handling: you will learn about the ISO 9000 quality management systems and the different procedures related to customer service and telephone support.

Technologies applied to sales and customer service: you will learn to use the telematic tools available to achieve good comprehensive customer service.

Digital marketing and social media