Ensuring efficiency in the organization's processes, properly managing resources and ensuring compliance with the company's objectives are some of its most important functions.
The role of the operations manager is one of the most important in the business management of an organization. It is one of the basic figures for the administration of resources , since its work is carried out in the areas where the highest costs are generated. The optimization of activities and processes is one of its main objectives.
What is the profile of an operations manager?
Also known as Chief Operating Officer , the person in charge of the correct implementation of practices and processes in the company is responsible for this. To achieve this, he/she relies on tools for operations management and designs strategies that contribute to improving performance and efficiency, ensuring compliance with established standards.
For this reason, it is essential that the operations manager fully understands the context of the organization and the profile of its users. This will enable him to react functionally and appropriately to the requirements of the supply chain. This is a strategic position that has an impact on the entire performance of the company.
Key skills that an operations manager must have
1. Communication . Strong verbal and written communication skills. Effectively and clearly transmitting messages to the work team and senior management of the company.
2. Analytical capacity . Being able to assimilate a large cpa email list volume of data in a short period of time, process it and obtain precise information that allows making the right decisions to achieve optimal results.
3. Leadership . It is a significant ability to guide, motivate and direct work teams in achieving the goals and objectives determined in the organization.
4. Decision making . Due to the nature of the work that operations managers perform, it is common that they must make decisions on a daily basis that allow for greater value to be obtained in the processes.
5. Emotional intelligence . This involves identifying and understanding the various emotional states that people in the environment experience on a daily basis. Therefore, the Chief Operating Officer must have the ability to live with and guide his or her feelings so that they do not impact the team's professional performance.
6. Persistence . Since the operations manager is at the forefront of the business strategy, persistence will be a key skill to help him cope with any situation or obstacle.
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Duties and responsibilities of the chief operating officer
Ensure the greatest possible efficiency in the company's different processes . Implement leadership in the work teams, in order to enhance the results achieved. Likewise, seek to reduce costs in the procedures that are possible.
Design and creation of strategies . Certifying the company's operational and commercial tasks, both in the production area and in the purchasing, distribution and supply chain areas. Likewise, it relies on commercial alliances that facilitate the planning and management of the organization's resources.
Administration of economic resources . This function is directly related to the optimization of available resources. Its purpose is to ensure that economic resources are not wasted and are used in the most efficient way. In this way, it monitors expenses and profits, trying to obtain high performance.
Internal logistics management . Coordinating the proper distribution of activities and resources. As well as ensuring the correct storage and transfer of products. Its main goal is to ensure that there are no mishaps, errors or delays.
Supervision of the work team . This involves the inspection and control of the work team in the operations area. This way, it is possible to motivate them to reach goals, fulfill production objectives and achieve the delivery of products in the established times.