However, it remains a critical customer service channel, with whatsapp philippines vast amounts of data attached to each call. Twilio’s Voice Intelligence, now available in public beta, brings structure to voice data using a transcription and linguistic operator tool that deploys conversational speech recognition to intelligently extract information. CustomerAI helps you understand your customers To effectively leverage comprehensive data, you need to understand it deeply.
That’s why Twilio continues to invest in tools that help brands do just that. CustomerAI Predictions, now generally available in Segment, is one of the major investments we’ve made. We know that predictive models aren’t exactly new, but the ability to run them natively on your customer data management platform is. And that’s what Segment does: it makes engagement prediction easy.
All you need to do is know what you want to predict (for example, when a customer will buy or churn), and Segment does the rest. You can use that data to determine when to send them an SMS with an offer to encourage them to visit your store. You also need to show your customers that you understand them when they ask you questions or talk to you about their concerns.
That’s why we’re making the Twilio Flex contact centereven more powerful with GenAI Agent Assist , available in private beta in Q4. In partnership with Google Cloud, Flex users can deploy GenAI Agent Assist to: Generate recommendations for agents Provide the “next best actions” they should take when interacting with a specific customer Receive quick AI-generated summaries at the end of calls Additionally, Flex Unify , coming soon to public beta, will allow agents to access Segment’s rich customer profile data natively and in real-time.