The organization of a call center always begins with singapore business mailing list the installation of special hardware and software that helps operators in their work and also controls their work. It allows you to register customer requests, distribute calls, record conversations, keep track of operators' working hours and perform many more additional functions. An equally important component for the quality work of a call center, in addition to specialized equipment, is the professional work of operators. "I can't answer your question!" “I can’t promise you anything” “What did you want for that kind of money?” Surely, many of us have heard similar phrases when talking with an operator, and it is unlikely that this will leave a positive impression on you.
Therefore, companies that value their customers pay special attention to training operators, on whom the impression of the company as a whole primarily depends. Before starting work, each specialist learns everything about the product and service and works out in advance all possible scenarios that arise in the process of communicating with clients. The operator must independently and quickly help the client place an order or solve a problem, and also, if necessary, handle complaints and