How to find the right measure when integrating them into customer interactions ?
This article explores the role of emojis in customer service on WhatsApp, from japan mobile number their origins to strategies for conscious use. Read on to learn more.
Created in Japan in the 1990s by Shigetaka Kurita, emojis are small graphic icons that represent a wide range of emotions, objects and activities.
They were initially conceived as a way to add emotional context to text messages, thus making digital communication richer and more expressive.
They quickly became popular and over time were adopted globally. Their rise reflects the basic human need to express emotions and feelings, even in a digital environment.
Why use them in customer service?
In the context of customer service on WhatsApp, emojis play a key role in humanizing interactions. They help convey emotions, establish a connection with customers, and make messages more accessible and friendly.
How to use emojis strategically in customer service
The conscious use of emojis can add significant value to customer service on WhatsApp. They help to humanize the interaction, creating a more friendly and personal atmosphere.
By adding emojis, customer service agents can convey empathy, gratitude, and even humor. These can all help make conversations more engaging and positive for the customer. However, it’s essential to find the right balance.